Case Study - Cohen & Company Case Study

Cohen & Company is a full-service investment bank, headquartered in London. Credit Analyst, Bilal Mir, recently ran a successful €350m disposal of a corporate loan from a client’s Ukrainian portfolio using PROJECTFUSION.

At the clients insistence, the data room started on a different data room platform. But, problems began to manifest almost immediately: Bilal’s team and the investors struggled to understand which files had been uploaded or updated and the users complained the software was difficult to use, slowing progress.

Bilal acted quickly, mirroring the data room on the PROJECTFUSION platform. When users complained about the old data room, they were advised to review the PROJECTFUSION site.

“Their support is technically first class and product is extremely simple to use – 10 out of 10 for customer service.”

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Migrating the project was achieved quickly and painlessly.

“The support is the stand out feature of the service.” he continues, “At first, I was cautious about in-app chat, but I was soon getting quick responses and assistance from the help desk, right inside the data room. As it was my first use of the permissions module, they helped me set up the folder and file permissions. This screen shows all the folders in the data room, as well as useful colour coded permission blocks.”

Users were so satisfied with the service, they naturally migrated to PROJECTFUSION to complete the transaction.

Using reporting to help investors

Cohen and Company use their global reach and investor database to help clients get the best price for assets that are no longer performing well.

As part of this process, investors can be cautious about specific details of the proposed deal, but Projectfusion helps to resolve issues quickly.

When an investor has a concern about the finances, for instance, advisors are able to see exactly which files have been viewed by the investor – and which haven’t – allowing them to direct the client to additional, pertinent information. Equally, if nothing has been overlooked, it is quickly apparent where further clarification or investigation is required.

“Everything was just easier… Support is the stand-out feature”

Multiple deals, fast setup

PROJECTFUSION is now Cohen & Company’s preferred data room and there are usually around 50 data rooms and collaboration sites running, for a range of projects from M&A to disposals and debt restructuring.

As a result, Cohen & Co. chose to run their own branded service. It is white-labelled as a Cohen & Company service, and even has its own Cohenandco web address, which helps promote their brand and provides users with a familiar, reassuring experience.

A typical Cohen & Co. data room will have 10 or so top level folders, each with 3 or more sub-folders. However, Bilal’s team can set up and structure a new data room in less than 90 minutes. Their familiarity with the platform, combined with its ease of use, means they can act at peak efficiency when setting up and managing deals for their clients.

Bilal concludes, “Easy on the eye, easy to use, means no issues for clients. A speedy help desk and easy permissions mean efficient administration.